Refund and Return Policy

Thank you for shopping at LuxuryActiveWearr. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our refund and return policy below.

  1. Return Eligibility

    • You may return items within 30 days of receiving your order.
    • Items must be in their original condition, unused, and with all tags and packaging attached.
    • Customized or personalized items are not eligible for return.

  2. Initiating a Return

    • To initiate a return, please contact our customer service team at info@luxuryactivewearr.com or call 716-965-4765.
    • Provide your order number and the reason for the return. Our team will assist you with the return process and provide you with a return authorization.

  3. Return Shipping

    • Customers are responsible for return shipping costs unless the item is damaged or incorrect.
    • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

  4. Refund Process

    • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
    • If your return is approved, a refund will be processed to your original payment method within 5-10 business days.
    • Please note that shipping costs are non-refundable.

  5. Exchanges

    • If you would like to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.

  6. Damaged or Incorrect Items

    • If you receive a damaged or incorrect item, please contact us immediately with your order number and photos of the issue.
    • We will arrange for a replacement or refund at no additional cost to you.

  7. Customer Support

    • For any questions or assistance regarding returns or refunds, please reach out to our customer service team at info@luxuryactivewearr.com or call 716-965-4765.
    • Our team is here to help you with any concerns or inquiries you may have.

Thank you for choosing LuxuryActiveWearr! We appreciate your business and are committed to ensuring your satisfaction with our products.