Sales Policy

  1. Order Confirmation
    Once you place an order on our website, you will receive an email confirmation containing the details of your purchase. Please ensure that all the information is correct. If you notice any errors, contact us as soon as possible at info@luxuryactivewearr.com or call 716-965-4765.

  2. Payment Methods
    We accept major credit cards, debit cards, and secure online payment options. All payments are processed securely to ensure your information remains protected. Prices are listed in USD, and taxes may apply based on your location.

  3. Shipping and Delivery
    We offer both domestic and international shipping. Shipping costs and estimated delivery times will be calculated at checkout based on your location and shipping preference. We strive to dispatch all orders within 2-3 business days, and you will receive a tracking number once your order has been shipped.

  4. Returns and Exchanges
    If you are not completely satisfied with your purchase, you may return or exchange it within 30 days of receipt. Items must be in their original condition, unused, and with all tags attached. Customers are responsible for return shipping costs, and refunds will be issued to the original payment method after the item is inspected.

  5. Damaged or Incorrect Items
    If you receive a damaged or incorrect item, please contact us immediately at info@luxuryactivewearr.com with your order number and photos of the issue. We will arrange for a replacement or a full refund as soon as possible.

  6. Customer Support
    For any inquiries or assistance, our customer service team is here to help. You can reach us by email at info@luxuryactivewearr.com or by calling 716-965-4765. We are committed to providing prompt and efficient support to ensure your satisfaction.

  7. Sales Tax
    Sales tax is calculated based on your shipping address and will be added at checkout where applicable. Please note that international customers are responsible for any duties or customs fees that may apply.

  8. Order Changes and Cancellations
    If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been shipped, changes or cancellations are no longer possible.

  9. Promotions and Discounts
    Occasionally, we may offer promotions or discount codes. These offers are subject to availability and specific terms, which will be outlined at the time of the promotion. Only one discount code can be applied per order, and promotions cannot be combined.